Help centre
Returns & exchanges
Changed your mind? You have 30 days.
We want you to love everything you buy. If something isn't right, returns are free and simple.
The essentials
Return unopened products within 30 days for a full refund.
Opened products can be returned within 14 days if they didn't suit your skin.
Refunds are made to your original payment method within 5 working days of us receiving your parcel.
Need a hand?
Our team replies within one working day. Email info@medusa.com or use the contact form.