Contact
We'd love to hear from you
Questions about an order, a product or your routine? Send us a message.
Get in touch
We reply within one working day, Monday to Friday.
- info@medusa.com
- Phone
- +44 20 7946 0000
- Studio
- 12 Rosewood Lane, London W1 2AB
- Hours
- Mon–Fri, 9am–6pm
Send us a message
Quick answers
How long does delivery take?
UK orders arrive in 2–3 working days with standard delivery, or the next working day with Premier Delivery. International orders usually take 5–10 working days.
What is your returns policy?
You can return unopened products within 30 days for a full refund. Opened products can be returned within 14 days if they didn't suit your skin.
Do you ship internationally?
We ship to over 40 countries. Delivery costs and times are shown at checkout once you enter your address.